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Refund & Cancellation Policy

How to cancel an Upra subscription and when refunds apply.

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On this page
  1. 1. Free trial
  2. 2. Cancelling a subscription
  3. 3. Refunds
  4. 4. How to request a refund
  5. 5. Enterprise
  6. 6. Contact

This policy forms part of the Terms of Use. Upra is a subscription service for professional use, billed monthly per user through Mollie.

1. Free trial

Every new workspace starts with a 14-day trial of the Pro plan, with no credit card required. Nothing is charged unless you activate a paid plan. If you do nothing, the trial simply ends.

2. Cancelling a subscription

  • You can cancel at any time from your workspace settings (Billing → Cancel subscription), with no notice period and no cancellation fee.
  • Cancellation takes effect at the end of the current monthly billing period. You keep full access until then, and you are not charged again.
  • Removing users reduces the next invoice; it does not generate a refund for the current period.
  • After cancellation, your data remains available for export for 30 days, then is deleted as described in the Privacy Policy.

3. Refunds

Because the subscription is billed monthly in advance and can be cancelled at any time, fees already paid are not refunded for unused time in the current period, except in the following cases:

  • Billing error or duplicate charge: we refund the amount charged in error in full.
  • Service unavailable: if a material part of the paid Service is unavailable for more than 72 consecutive hours because of us, you may request a pro-rata refund for the affected period.
  • Warranty claim: if we cannot correct a material non-conformity of the paid Service within a reasonable time, you may terminate and receive a refund of prepaid fees for the remaining period (see the Terms of Use, section 14).
  • Required by law: where applicable law grants a refund right that cannot be waived.

Credit packs are not refundable once credits have been consumed; unused credits are refunded only in the cases above.

4. How to request a refund

Write to support@upra.ai from the email address of a workspace administrator, with the workspace name and the invoice number. We answer within 5 business days. Approved refunds are issued through Mollie to the original payment method within 14 days; depending on your bank, the amount can take a few additional days to appear.

5. Enterprise

Enterprise subscriptions follow the cancellation and refund terms of their order form.

6. Contact

UPRASET
293/295 boulevard Saint-Denis
92400 Courbevoie
France
Support: support@upra.ai

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